Ed Bott - Windows 10 Support Secrets

112 CHAPTER 8 | Troubleshooting and recovery When you choose Give Assistance, the app generates a six-digit security code, good for 10 minutes, as shown in Figure 8-9. Send that code to the person you’re trying to help (reading it over the phone is fast and surprisingly secure), so that they can input the code and initiate the secure session. Figure 8-9: When using Quick Assist, you and the person you’re helping share this time-limited security code to create a remote session. When you’re playing the role of helper, the other person’s screen appears in a Quick Assist window on your screen, as in Figure 8-10. You can interact with the screen directly by using your keyboard and mouse, as if they were attached to the remote PC. Use the buttons on the toolbar at the top to create annotations, expand the screen to full size, open Task Manager, and more.