Ed Bott - Windows 10 Support Secrets

111 CHAPTER 8 | Troubleshooting and recovery With the recorder running, the person creating the recording should click through the steps to demonstrate the problem. The Steps Recorder captures a screenshot of each action, building a slideshow with captions that describe what the user did in each step. At any time, the person creating the recording can click Add Comment, which lets them select a portion of the screen and add their own comment to it. After successfully showing the problem, the person creating the recording can click Stop Record. That displays the saved steps in a slideshow that looks like the one in Figure 8-8. She can then click Save and email the resulting file (in ZIP format) to you for closer examination. Figure 8-8: The Steps Recorder saves a slideshow consisting of annotated screenshots captured as you demonstrate a problem. Sometimes, the fastest way to resolve a problem is to sit down in front of the PC (with its owner’s permission, of course) and make the necessary configuration changes yourself. That’s certainly easier (and safer) than trying to walk a nontechnical user through the process of editing the registry, for example. If you’re too far away to physically sit in front of the PC, try the Quick Assist app instead. This is a new addition in the Windows 10 Anniversary Update, designed to make quick, secure connections so that you can inspect and change settings on a PC that might be thousands of miles away. Use search to find and start the Quick Assist app, which starts by asking you whether you’re the one requesting assistance or providing it, as shown here: