Ed Bott - Windows 10 Support Secrets

106 CHAPTER 8 | Troubleshooting and recovery the account where you’re experiencing problems and sign in on the new local account to see if the problem persists. 4. Don’t believe everything you read Online forums can be tremendously helpful, if only to confirm that you’re not the only one suffering a particular problem. But be skeptical of authoritative-sounding answers from unknown sources. In my years of working with PCs, I’ve lost count of the number of times someone posted a “surefire fix” that turned out to be no such thing. You can cure some problems with apps by simply uninstalling the app, restarting, and then reinstalling it. To see a full list of installed desktop programs and Store apps, go to Settings > System > Apps & Features. Scroll through the alphabetical list or use the boxes at the top to search for a specific app. Click that app, as shown in Figure 8-1, to reveal an Uninstall button for it. Figure 8-1: Normally, the Apps & Features page shows a complete list of every installed desktop program and Store app. Use the search box to narrow the list, and click Advanced Options to find the hidden Reset button. The options you see here can vary slightly depending on the type of app you choose to view. Desktop apps include a Modify button alongside Uninstall, although it’s dimmed and unavailable for programs that don’t offer the capability to repair an installation or change options. Store apps have a Move button that’s available only if the PC in question has a second drive capable of storing apps. There are some built-in apps (Groove Music, Mail & Calendar, and Photos among them) that you cannot uninstall. For Store apps only, try the Reset option before resorting to the more drastic uninstall/reinstall two- step. Click Advanced Options to reveal the Reset button and a few other details about that app, as shown in Figure 8-2.