Ed Bott - Windows 10 Support Secrets

113 CHAPTER 8 | Troubleshooting and recovery Figure 8-10: As the one offering help, you see this Quick Assist screen and can interact directly with the other person’s PC. When all else fails, reset! Not that long ago, the only way to solve a genuinely intractable PC problem was a clean install. That required installation media, product keys, a drive full of custom device drivers, and a lot of time. Not to mention the technical knowledge required to get everything working properly and to restore a backup of user data files With Windows 10, that process is considerably simpler. Go to Settings > Update & Security > Recovery and click the big Get Started button under the Reset This PC heading, as shown in Figure 8-11. Figure 8-11: The reset feature in Windows 10 uses the currently installed copy of Windows to install a clean copy without any apps or settings.